FAQ
Find quick answers about using EDIT, bookings, clients, forms, payments and more.
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Popular questions
Do I have to re-enter all my clients?
No, we allow CSV importing straight into the system.
Do I have to add in all my Treatments one at a time?
No, a simple image of your pricelist can help here.
What if I have payments direct in stripe?
We can also help here, for customer with subscriptions in stripe we can bring them into EDIT allowing you to manage them in one place.
Can I do Custom Packages for Clients?
YES, we allow you to create custom packages and send the payment link straight to the client.
How do clients pay?
EDIT, is fully integrated to stripe allowing clients to pay via Clear pay, Klarna or Card. You can also enable Cash, Bank Transfer as well.
Can I use my own Email Domain?
If you have an Office 365 Account, YES, you can connect and all emails and campaigns will be sent from your domain.
Can I Customise Forms?
Yes, by default we give you all the forms, but if you want to change these you can just create your own.
Can I auto cancel appointments ?
Yes, We have the functionality to cancel appointments if payments have not been made, this is customisable.
What about Treatment Plans and AI?
Our AI service allows you to record consultations with reminder saying that mark off when said, it then allows you to take photos and pulls all that together into a treatment plan. As part of that plan, it will give recommendations based on your treatments. This must be reviewed and approved before sending to a client.
What platform is it for?
EDIT has a desktop, and mobile platform for both customers and your business, this makes it easier to use on any device.
What about Models?
With in EDIT we allow the creation of a model appointment, this appointment then shows on its own dashboard so your can easily identify these appointments.
Can I use my own Branding?
Yes, you can choose your own clinic colours , logos, email logos and banner to be displayed as well as your own images for your treatments as well.
What if I need something EDIT doesn’t do?
Here at EDIT, we have a section in the portal for you to give feedback and requests, this is our favourite part as this is what makes EDIT built by you. We always take these requests and apply them if appropriate.
Can it handle multi clinics, multi staff and multi availability?
Yes, to all, EDIT was built to allow multi clinics and unlimited staff, you can also customise when the clinics are open and closed, when staff are available and finally even what days specific treatments are available.
What Support can I get to move?
When you onboard to edit, our support is happy to help you get going as we know this is the hardest part. We have designed the system to allow onboarding to be simple and quick however we are here to support.
What if I want a clients Data?
No problem, here at edit we allow you to get your client data back from the portal without needing to contact us.
Can i add options to a Treatment?
So yes, when creating a treatment you can add options to that to add additional costs for example Ear Piercing x 1 Ear = £2.99 Options - Add Additional Ear = £5 Options - Add 2 Additional = £7
